Frequently Asked Questions
For more detailed information, please contact our support team via chat using the floating chat button on the page, or write to us using the 'Message Us' button below.
Returns & Refund
How do I initiate a return for a product?
Initiate a Return:
You can initiate a return through three methods:
Self-Serve: Log in to your account on our website and navigate to the "Orders" section. Select the order you wish to return and follow the prompts to initiate a return.
Contact Support: Alternatively, you can contact us at support@shopeezoo.com to initiate a return or if you have any questions related to returns and refunds.
Chat: You can also request a return or refund by reaching out to us via our live chat feature on the website.
What is your return policy timeframe?
We have a 30-day return policy from the date you receive your item.
What are the conditions for returning an item?
To be eligible for a return, the item must be unused, unworn, with tags, and in its original packaging. You'll need to provide the receipt or proof of purchase.
How do I return damaged, defective, or wrong items?
Please inspect your order upon reception. If there are any issues, contact us immediately at support@shopeezoo.com with details, and we'll assist you.
Are there any items that cannot be returned?
Yes, certain items like perishable goods, custom products, personal care goods, hazardous materials, and sale items cannot be returned.
Can I exchange an item instead of returning it?
Yes, the quickest way to exchange is to return the item and make a separate purchase.
How long does it take to receive a refund?
Once we receive and approve your return, refunds are processed within 10 business days to your original payment method. If it takes longer, feel free to contact us at support@shopeezoo.com.
How do I contact customer support for returns or refund?
You can contact us at support@shopeezoo.com or reach out to our Support team via chat to initiate a return or refund request.
Where should I send my returns?
Return instructions and return postage will be provided once your return request is approved. Please note that items sent back without first requesting a return, either through the self-serve option, or by contacting support, or via chat, will not be accepted.
What if more than 15 business days have passed since my return was approved?
If it's been more than 15 business days, please contact us at returns@shopeezoo.com or support@shopeezoo.com for assistance.
Shipping & Delivery
How long does it take to process an order?
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. In case of high order volume or any unforeseen circumstances, there might be delays in processing your order. We will inform you promptly if there will be significant delays. Estimated Delivery is 10 days from the time your order was placed.
What are the shipping rates and delivery estimates?
Enjoy free shipping on all orders.
Do you ship internationally?
Delivery Area: Worldwide, excluding China, India, Indonesia, and Afghanistan.
Excluded Addresses: No shipping to PO boxes or APO/FPO addresses.
How will I know when my order has shipped, and can I track it?
Once your order is shipped, you will receive a shipping confirmation email with your tracking number(s). Tracking information will be active within 2 business days after shipment.
Are there any shipping restrictions?
We do not ship to PO boxes or APO/FPO addresses.
Certain items may have restricted shipping due to size, weight, or international regulations.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact the shipment carrier or our support team directly to file a claim.
Save all packaging materials and damaged goods for the claims process. Alternatively, contact support@shopeezoo.com, or contact the Support team via chat
Is sales tax applied to orders?
Yes, sales tax is collected on all products as required by law.
What is your return and exchange policy?
For detailed information on returns and exchanges, please refer to our - Return & Refund Policy.
How can I contact customer support for shipping inquiries?
Email: support@shopeezoo.com
Live Chat: Available on our website
Mailing Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom